Setting up a No Answer Call Forward
with a Cable Company Phone Service

"Please hang up and call your pharmacy. They will contact us on your behalf if necessary..." This single phrase was the response to 70 percent of the calls to a local medical office I setup this past week. The physician in the office told me her lines (and her staff) were to busy answering the phone and repeating that phrase to take care of patients in the office.

I was contacted by an office manager for a doctors office and she was trying to figure out how to add an auto attendant to the office phone system. She had many quotes for new office equipment and all much too expensive and complex for their needs. After talking for a few minutes we had just the solution she needed without changing her equipment.

Small business phone systems quite often fall short when handling calls after a business is closed. They do not give the caller options to efficiently resolve the issue they are calling for. For some offices a simple voicemail will suffice for most of the calls. The caller can hear the office hours and leave a general voice message that someone will check in the morning.

I called a medical office a few days ago after a friend referred us to them. She said they need our help. I called and the phone rang 8 times then some music started and a voice came on saying "please hold, someone will be with you in a moment." This message repeated every 15 seconds for the next seven minutes...