Medical Office Call Management

Give your patients the care they need even when your lines are busy.

When your patients call you give them the best service possible, but if your lines are busy or you don't get to the phone in time what do they experience? Give them the best, no hassle experience with our Medical Office Voice System.

• During the business day your patients have options to leave a message for appointments, billing or a physician. Then the voice mail message is delivered to your email, so even if your lines are all busy you can hear the message and respond when possible.
• After hours, weekends and holidays your patients can leave a non-urgent message that you will be able to respond to when you re-open. Urgent calls are forwarded to your on call physician without the caller redialing. And with our Call Announce feature your physician will know that this is an urgent call.

Our service integrates with your existing equipment and phone service provider to manage your calls. Giving your patients the options they want if you can't take their call personally. Your calls are forwarded to us when your phone lines are busy or you don't answer. Then your patient will hear a custom greeting appropriate for the time of day.

• No need to manually forward and un-forward phones
• Professional greetings for day, after hours and holidays
• After hours urgent call forwarding to on call doctor without caller redialing
• Calls to on call doctor identified using Call Announce
• Urgent messages delivered immediately to on call doctors pager, cell phone or home phone
• Hear actual voice message from patient

Calls answered on the first ring! Your patient is never put on hold or hung up on!

Your Virtual Phone System works when your phone lines are busy or not answered.
Callers hear the professional greetings recorded for your office and have the options they want!

Coordinate calls between multiple offices!

Your Multi Office Virtual Phone System can coordinate calls when you move from one office to another during the week!
Set your schedule and your patients won't have to leave a message or hang up and redial another number to reach you.

The medical office system includes:

• Local number for your office line to forward to
• Virtual receptionist with multi option menus (Menus for departments or staff)
• Multiple greetings for time appropriate play (Day, After hours and Holidays)
• Informational greetings play from menu selection (Hours, web address, directions, etc)
• General voice mailbox & one physicians personal voice mailbox
• On Call/Urgent Care call module for routing, messaging, notification and cascade delivery
• Up to 5 simultaneous calls
• 1000 minutes then 4.9¢ per minute

Options:

• Additional personal voice mailboxes $10 per month/$10 activation
• Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)